Posted: Feb 10, 2021
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Sub-Servicing Oversight Assistant

First Federal Bank - Lake City, FL
Full-time
Application Deadline: Mar 6, 2021

DUTIES AND RESPONSIBILITIES:

Under the Direction of the Sub-Servicing Oversight manager, the Sub-Servicing Oversight Assistant provides support to assist with the daily, monthly, quarterly and annual Sub-Servicing Oversight functions.  This position will also act as a liaison to facilitate communication and resolution between the sub-servicer and servicer for both internal and external customers. Other duties as assigned.

  • Participate in monthly calls to review oversight findings and ensure that corrective action is taken
  • Act as a liaison between team members, borrowers, brokers and the sub-servicer to ensure quality and accuracy.
  • Research and resolve servicing issues in support of origination teams and customers within scope of authority and expertise. Work with manager to ensure timely and accurate Loan Servicing practices.
  • Assist with the ongoing monitoring of sub-servicer and their vendors and track their progress against service level agreements and other requirements through frequent report analysis, meetings and internal loan level quality control audits.
  • Assist with the coordination to provide oversight to the Quality Control function and sub-servicing processes.

 

JOB REQUIREMENTS:

  • Prior experience in the mortgage industry / secondary market experience
  • Demonstrated ability to work well with staff clients as needed
  • Strong Excel skills
  • Ability to multitask
  • Strong communication (written and oral) skills
  • Strong analytical ability, good judgment, strategic and multidimensional thinker
  • Detail oriented and organized
  • Demonstrate professional behavior and teamwork, punctual, dependable and adhere to company policies and procedures

Bilingual candidates encouraged to apply. 

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